Support
Enverge (operated by Zaavi & Co.)
60P/44, Nawab Yusuf Road, Sangam Vihar Colony, Civil Lines, Prayagraj, Uttar Pradesh 211001, India
Need help with your project, account, hosting, or a live campaign? We’re here for it — for clients in India and worldwide. Here’s how to reach us and what to expect.
How to Reach Us
Email: info@envergeworks.com
Phone / WhatsApp: +91-9452051088
Office: 60P/44, Nawab Yusuf Road, Sangam Vihar Colony, Civil Lines, Prayagraj, Uttar Pradesh 211001, India
Contact Form:https://envergeworks.com/contact/
For active clients, please reach out through your assigned point of contact or project channel for the fastest response.
International clients: please account for the IST (India Standard Time, UTC+5:30) time zone when reaching out, especially for urgent issues.
Response Times
| Query Type | Typical Response Time |
|---|---|
| General inquiries | Within 1 business day |
| Active project support (design, dev, revisions) | Within 24 hours |
| Live campaign or website issues (urgent) | Within a few hours during business hours (IST) |
| Hosting/maintenance issues | Within 24 hours; critical outages prioritized |
| Billing & account questions | Within 1-2 business days |
Business Hours: Monday – Saturday, 10:00 AM – 06:00 PM IST
What We Can Help With
- Project support — Updates, revisions, or clarifications on branding, website, or design work
- Website & Shopify issues — Bugs, downtime, broken pages, or store errors
- Hosting & maintenance — Server issues, plugin/security updates, backups
- Campaign support — Questions about active social media, SEO, or ad campaigns
- AI services — Support with AI-assisted tools or workflows delivered as part of your project
- Billing & invoices — Payment status, invoice copies, or plan changes
- Account access — Help accessing your website, hosting, or ad accounts
Before You Reach Out
To help us resolve things faster, please include:
- Your business/brand name
- A brief description of the issue
- Screenshots or links, if applicable
- Urgency level (e.g., “site is down” vs. “general question”)
- Your time zone, if you’re contacting us from outside India
Emergency / Urgent Issues
If your website is down, your store is unable to process orders, or a live ad campaign needs to be paused immediately, mark your message “URGENT” and contact us directly via phone/WhatsApp (+91-9452051088) for the fastest response.
Have a non-urgent question? Feel free to also check our [FAQ page / insights section] or reach out anytime — we’re glad to help, wherever you’re writing in from.